SHIPPING POLICY
Last Updated: 20 feb, 2025
Welcome to Bohonaari. We are committed to delivering your orders safely and on time. Please review our shipping policy below to understand how we process and deliver your purchases.
1. Shipping Timeline
Standard Shipping
Estimated delivery time: 5–7 business days
Delivery timelines may vary depending on your location, courier service availability, and unforeseen circumstances.
2. Order Processing Time
Orders are processed within 1–2 business days from the date of purchase.
Orders placed on weekends or public holidays will be processed on the next working day.
During festive seasons, sale periods, or high-demand times, processing may take slightly longer than usual.
Once your order has been dispatched, you will receive a confirmation notification.
3. Order Tracking
After your order is shipped, you will receive tracking details via Email or WhatsApp.
You can track your shipment:
Through the courier partner’s tracking website
Using the tracking link shared with you
If you do not receive tracking details within the expected timeframe, please contact our support team.
4. Shipping Address Accuracy
Please ensure that your shipping address, phone number, and PIN code are correct at checkout.
Bohonaari is not responsible for delays or delivery failures caused by:
Incorrect or incomplete address details
Incorrect contact information
If you notice an error in your shipping address after placing an order, please contact us immediately. We will try to assist before dispatch, but changes cannot be guaranteed once the order is shipped.
5. Delivery Issues
If your order is:
Delayed
Marked delivered but not received
Lost in transit
Damaged during delivery
Please contact us within 48 hours of the delivery update.
For damaged items, please share:
Clear photos of the product
Photos of the outer packaging
The order number
This helps us investigate and resolve the issue quickly.
6. Undeliverable Packages
If a package is returned to us due to:
Incorrect address
Customer refusal
Failed delivery attempts
Customer unavailable to receive
We will contact you to arrange re-shipment. Additional shipping charges may apply for resending the parcel.
7. Delays During Holidays or Peak Seasons
During festive seasons, promotional sales, or unforeseen logistical disruptions, deliveries may take slightly longer than the estimated timeframe.
We appreciate your patience and understanding during such periods.
8. Contact Us
If you have any questions regarding shipping or need assistance, please contact us:
Email: info@bohonaari.in
Phone: 8076850576
Address:
22 Ground Floor
Rajgarh Road
New Delhi, Delhi 110051
India
